CMS - Webstep Technologies

OmniManage FusionXP Service Life Policylist of customers

At WEBSTEP Technologies, we are committed to delivering dependable, scalable enterprise software solutions through our flagship product, OmniManage FusionXP. This Service Life Policy outlines the support lifecycle for FusionXP versions, ensuring transparency and confidence in long-term planning for our customers.

This policy reaffirms our role as a trusted partner — offering continuous support and guidance throughout the product lifecycle, so you can plan IT investments effectively and reduce operational risk.

Key Definitions

First Release Date

The official launch date of a particular FusionXP version.

Final Release Date

The designated final release in the lifecycle of a specific FusionXP version.

General Availability (GA) Date

The date when a new version of FusionXP becomes commercially available to all subscribers.

Long-Term Support (LTS) Version

A designated annual release (typically Q1) of FusionXP that receives extended support compared to standard releases.

FusionXP Software Support Lifecycle

We follow a structured quarterly release model for OmniManage FusionXP, enabling customers to leverage evolving features, performance enhancements, and compliance updates.

Support Phases by Release Type

Release Type	Premium Support Duration	Limited Support Duration
Quarterly Releases	1 Year	Not Applicable
LTS Releases (Q1)	3 Years	2 Years

The Premium Support Phase begins from the General Availability (GA) date.
The Limited Support Phase starts immediately after the Premium Phase ends — only applicable for LTS releases.

Support for Legacy Versions

For earlier major versions (e.g., FusionXP 6.x and 7.x), support follows this lifecycle:

Premium Support: 4 Years from the First Release Date
Limited Support: Additional 3 Years thereafter

For the Final Release of FusionXP 7.4, the GA date is 1.Sep.2023, and its lifecycle follows the above timeline.

Support Phase Details

Premium

Premium Support Includes:

Access to FusionXP Help Center with:
- All previous releases
- Knowledge base
- Product documentation
- Incident management system
Security advisories and critical patch delivery aligned with our Security Policy
Proactive vulnerability scans on latest builds
24×7 incident response for supported issues, per Service Level Agreement

Limited

Limited Support Includes:

Continued access to Help Center resources
Response to tickets for critical issues (security-focused)
Access to existing hotfixes (no new patches)
Recommended upgrades for unsupported issues
Applicable only for active LTS versions

We recommend that customers with ongoing development needs opt for Extended Premium Support during Limited Support phases.

CMS Functionalities

Content Management

Generate values faster through a powerful content management system.

Efficiently craft your website content to captivate diverse audiences. Leverage intelligent content modeling, reusable content, and automated publishing processes to effortlessly deliver personalized digital experiences, boost conversions, and elevate brand awareness.

Digital Experience Maturity

Establish a successful omnichannel digital presence.

Understanding the maturity of your digital experience is essential for maximizing the potential of your digital experience platform and meeting your business’s digital requirements. Harness intelligent digital marketing tools to their fullest extent, surpass customers’ expectations, and outpace your competition.

Marketing Across Multiple Experiences

Target your audience better with personalized digital experiences.

Invest in significant customer interactions by precisely understanding your customers’ needs. Provide consistent digital experiences across all touchpoints, leading to surged conversations. Embrace multi-experience marketing strategies and connect with your customers wherever they are.

Secure & Future-proof Solution

Utilize a future-proof solution that adapts to your evolving needs over time.

We consistently invest in ensuring the future-proofing of our digital experience platform. Depend on a robust technology stack featuring powerful integrations and resilient security measures. Propel your digital transformation and business expansion with an innovative, flexible, and readily scalable solution.

Optimizing Return on Investment (ROI)

Maximize your website ROI.

Speed up your business’s digital transformation using advanced DXP features, enhancing your ROI. Simplifying your processes through a unified, user-friendly interface enables you to deliver seamless, personalized digital experiences more quickly, enhance customer engagement, and significantly improve your business outcomes.

Usability

Boost agility with low code or no code at all.

Enable your teams to provide value more efficiently, amplifying your brand’s impact at a reduced cost. A DXP allows you to deliver compelling digital experiences directly to customers without depending on developers. Enjoy remarkable flexibility, customizability, and rapid time-to-market with a solution that scales alongside your requirements.